Terms of service

1. The agreement

These terms are an agreement between you and Zen Media, 4614 SW 74th Ave, Miami, FL 33155, United States, which operates ecommerce.com for its owners Optimum7 and Zen Media ("we", "us"). They apply to the site ecommerce.com, the analysis, the dashboard, and every related service (the "Service").

When you use the Service, create an account, or buy credits, you accept these terms and our privacy policy. If you use the Service for a company, you confirm that you may bind that company, and "you" also means the company. If you do not accept these terms, do not use the Service.

You must be at least 18 years old. The Service is for businesses, not for personal or household use.

2. Definitions

Store

An online store or website, identified by its domain, that the Service analyzes.

Store team

The accounts that may see the dashboard of a store: people who confirmed a work email at the store's domain, and the people a member invited.

Owner

A member of a store team who can change roles and remove members. The first member of a team is its owner.

Credits

Prepaid units of the Service. One credit is worth USD 0.01. Credits belong to a store team.

Read

One analysis of a store: the free analysis, a full read, or a weekly read.

Results

The scores, findings, suggested fixes and other output of a read.

3. The Service

The Service reads the public data of an online store and shows it in a dashboard: scores of its products and pages for Google and AI answers, its place on Google, what AI assistants and reviews say about it, its competitors and their ads, and the fixes we suggest.

We change, add and remove features over time. We do our best to keep the Service available, but we do not promise that it is always available or free of errors. We can stop a read that overloads the Service or a store.

4. The free analysis

• The first analysis of a store is free. For a large store, it reads a sample, not every product and page.
• The full results open after you confirm a work email at the store's domain. Free email providers are not accepted.
• Free analyses have limits: per address, per day for the whole Service, and a minimum size of the store. A store under the size limit can ask for a manual review. We can change these limits at any time.
• Businesses that do not sell products online cannot be analyzed yet. They can join a waiting list.

5. Accounts and store teams

• You sign in with a link that we send to your email. Keep your email account secure and do not forward a sign-in link: it signs in whoever uses it while it is valid. You are responsible for what happens in your account.
• Analyze and confirm only a store that you own or work for, or that its owner asked you to work on. Give true information.
• A work email at a store's domain joins that store's team. A member can invite other people. Invite only people the store trusts: every member sees the whole dashboard and can use the team's credits.
• An owner can change roles and remove members. A team must keep at least one owner.
• One email opens the stores whose team it is in. Another store needs a work email at its domain or an invite.
• Tell us at once if you think someone used your account without permission.

6. Credits, the plan and payments

• Prices are in US dollars and shown before you pay. Taxes are added where the law requires them.
• A full read and a weekly read use credits for the work they do. Before a full read starts, we show the estimate and the most it can cost, and we hold that many credits. The read never uses more than it held; the credits it does not use go back to the balance.
• The monthly plan renews each month until you stop it, and adds its credits for each paid month. You can stop it at any time on the Billing page: it ends at the end of the month you paid, and you keep the credits.
• Automatic top-up is off until you turn it on. When it is on, you allow us to charge your saved card for a credit pack when a read needs more credits, up to the monthly limit you set.
• Stripe processes every payment. You authorize us and Stripe to charge the payment method you give us for the amounts you approve.
• Credits have no cash value, cannot be transferred to another store team, and do not expire while the Service runs. If we close the Service, we refund the credits that were bought and not used.

7. Refunds

Payments for credits and for the plan are not refundable, except where these terms or the law say otherwise. If a read fails because of an error of the Service, write to us and we return the credits it used. If you think a charge is wrong, write to us within 60 days of the charge, and we will check it and correct it.

If you are a consumer in the European Union or the United Kingdom, you keep your statutory right of withdrawal for 14 days. When you ask a read to start at once, you agree that the right ends for that read when it is complete.

8. Acceptable use

You agree not to:

• attack, overload, probe or reverse-engineer the Service, or get around its limits, for example with many addresses, many accounts, a VPN or Tor;
• read stores in bulk, resell the Service, or copy the Service, its data or its results by automated means;
• use the Service or its results to break a law, to harm a store or a person, to send spam, or to infringe the rights of others;
• use another person's email to confirm a store, or confirm a store you have no right to act for.

We can limit, suspend or close an account or block an address that breaks these terms.

9. Results and AI

The scores are our judgment on measured data: no search engine or AI assistant publishes how it ranks a page. Some readings come from AI models, which can be wrong; the dashboard labels them. A Google result or an AI answer is one sample at one time and place, and it changes.

The results are information, not legal, financial or professional advice. Check a fix before you make it. We do not promise a place on Google, a mention in an AI answer, more traffic or more sales.

10. Intellectual property

The Service, its software, design, text, scores and the ecommerce.com name and marks belong to us or our licensors. We give you a limited, non-exclusive, non-transferable right to use the Service and its results for the internal business of the store you analyze, while these terms apply.

The store's own content (its pages, products, images and brand) belongs to its owner. Public reviews, search results and ads belong to their authors and publishers. We show them to analyze the store.

If you send us feedback or ideas, we may use them without any duty to you.

11. Other websites and services

The Service links to and reads data from other websites and services (search engines, AI assistants, review sites, ad libraries, payment and email providers). We do not control them and are not responsible for their content, availability or practices. Their own terms apply when you use them.

12. Suspension and termination

You can stop using the Service and delete your account at any time (Team page, "Delete my account"). The analyses of a store stay with its team.

We can suspend or end your access at once, with or without notice, if you break these terms, if the law requires it, or to protect the Service, a store or other users. We can also end the Service for everyone with 30 days' notice. The sections that by their nature continue after the end (payment duties, intellectual property, disclaimers, limits of liability, indemnity, law and disputes) stay in force.

13. Disclaimer of warranties

To the maximum extent the law allows, the Service and the results are provided "as is" and "as available", with all faults, and without any warranty, express or implied, including merchantability, fitness for a particular purpose, accuracy, title and non-infringement. Some jurisdictions do not allow these exclusions; there, they apply only as far as the law allows.

14. Limitation of liability

To the maximum extent the law allows, we, our owners and our suppliers are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, that come from the Service or these terms, even if we were told they could happen.

Our total liability for all claims about the Service or these terms is limited to the greater of the amounts you paid us in the 12 months before the claim, or USD 100.

Nothing in these terms limits liability that the law does not allow to be limited, for example for fraud or for death or personal injury caused by negligence.

15. Indemnity

You agree to defend and hold us, our owners and our team harmless from claims, losses and costs (including reasonable legal fees) that come from your breach of these terms, your misuse of the Service, or a store you analyzed without the right to act for it.

16. Governing law and disputes

These terms are governed by the laws of the State of Florida, United States, without regard to its conflict of law rules.

If you have a dispute with us, you agree to first try to resolve it informally: write to info@zenmedia.com and give us 30 days to answer. If it is not resolved, the dispute goes exclusively to the state and federal courts in Miami-Dade County, Florida, and both parties accept their jurisdiction.

If you are a consumer in the European Union or the United Kingdom, you keep the mandatory protections of the law of the country where you live, and you may bring a claim in its courts.

17. Export and sanctions

You confirm that you are not in a country under a US government embargo or named as a "terrorist supporting" country, and that you are not on a US government list of prohibited or restricted parties.

18. General terms

• Entire agreement: these terms and the privacy policy are the whole agreement between you and us about the Service.
• Severability: if a court finds a part of these terms invalid, that part is changed to the minimum extent needed, and the rest stays in force.
• No waiver: if we do not enforce a right, we do not give it up.
• Assignment: you may not transfer these terms without our written permission. We may transfer them with the Service, for example in a sale or merger.
• Force majeure: we are not liable for a delay or failure caused by events outside our reasonable control.
• Notices: we send notices to the email of your account; you send notices to the email below.

19. Changes to these terms

We may change these terms. We update the date at the top of this page. For a material change, we email the members at least 30 days before it applies. If you use the Service after a change applies, you accept the new terms; if you do not accept them, stop using the Service and delete your account.

20. Contact

Zen Media, for ecommerce.com. 4614 SW 74th Ave, Miami, FL 33155, United States. Email: info@zenmedia.com.